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Challenges
- Seasonal Peaks Only: Revenue surged at Black Friday but collapsed in the
off-season.
- Break-Even Goals: Needed rapid growth in October 2024 to avoid losses.
- Fragmented Ad Strategies: Google and Meta accounts lacked unified testing, data
assurance, and scaling frameworks.
- Unpredictable Monthly Revenue: Wide swings made forecasting and resource planning difficult.
Solutions
- Data-Driven Audit & P&L Modeling
- Built a normalised P&L blending Shopify and ad-spend data, slicing out first-time vs. returning customer profit contribution.
- Introduced a 30-day LTGP:CAC benchmark to guide scalable budget decisions.
- Google Ads Optimisation
- Performance Max: Validated genuine cold-traffic conversions, then carefully scaled budgets to add incremental acquisition while monitoring back-end revenue lift.
- Shopping vs. Max Consolidation: Phased out overlapping Shopping placements on branded terms, reallocating spend into high-ROI product campaigns.
- Brand Search: Cut CPCs ~20×
- Meta Ads Restructure
- Migrated all campaigns to 7-day click attribution and enforced zero budget for existing customers – focusing solely on new-prospect acquisition.
- Launched an ABO testing campaign: bundle 3–5 creatives per concept, gauge winners against KPIs, retire losers.
- Rolled winners into a dedicated “Advantage+” scaling campaign, ensuring 0% spend on past customers and crisp audience exclusions.
- Scaled creative velocity, driving fresh engagement and combatting creative fatigue.
- Sustainable Growth Planning
- Instituted rolling three-month revenue forecasts tied to creative volume requirements.
- Built “first-time customer” dashboards to track unit economics and inform real-time bid/budget adjustments.